Soapbox

Web site or website ?

This has been long debated and I’ve been pulled-up on it by several readers. The fact is that there is still division on the subject; some dictionaries and certain publishers still choose “Web site”. There are also differences occurring between UK, US and Australian English.

After doing some research, here is the overall consensus I reached. These are 10 widely recognised and reputable sources, with their chosen use:

AP Stylebook - website

The Australian Governmentwebsite

The Cambridge Dictionary online - website

(is the default for both UK and US English)

The Chicago Manual of Stylewebsite

Google – website

Microsoft Manual of Style  - Web site

The Oxford Dictionary onlinewebsite

Wikipedia – recognises and cites all forms: website, Web site and web site

WordPress spell check – website

Folks, I think we have a winner!
website or web site - Bespoke Words

 

Bespoke Words - Facts About FAQ 's

Lazy Internet Users Should Get FAQ-ed

The Terms & Conditions, Privacy Policies and User Agreements for websites and apps are probably the least read content on the Internet. We should read them, we could read them, we tick the little box that says we have read and understood them, but rarely has anyone actually read them. In defence of this, no instance springs to mind where someone has regretted not reading them.  To the credit of many companies online, great efforts have been made to simplify these legal sections, however, unless you are a T & C reader, you probably haven’t noticed. In fact some are becoming quite creative, such as Tumblr: they’ve included several “annotation bubbles” under certain points within their Terms of Service that make the read a lot more playful and amusing.

So why, oh why, do people ask stupid questions and make ignorant complaints about how to use online platforms, software, apps etc before bothering to consult the Help section? Once you get past not reading the legals, the next least read content on the Internet is the Help section. Most of the time the information you need is right there at the top (or bottom) the page you’re on! No wonder people like me are having success with our Blogs – most of us are simply reading the Help section for everyone and shortening it down to 3, 5 or 10 easy Tips, How-To’s, and Tutorials.  Once upon a time the Help section was about as much fun to read as the Legal section. Over time, and to cut calls and emails to Support, the Help section has become more and more user-friendly.

The FAQ, or Frequently Asked Questions, section is THE place to go to for answers to the most commonly asked questions written in simple, easy-to-follow language. If your questions isn’t in the FAQ, it’s either a silly question, or you’re just not trying hard enough! Most FAQ sections on websites get updated regularly. Some FAQ pages have an interactive Forum, others a Q and A approach. For the down right lazy there are usually video tutorials accompanying the FAQ. What more can you ask for other than a real person (referred to by Mac users as a Genius) to come and sit with you ?

Are you FAQ-ing kidding me? Get the FAQ outta here! Just get to the FAQ man!

Bespoke Words - Facts About FAQ 's

While writing this post I came upon an article in the New Yorker about FAQs – “The F.A.Q.s About F.A.Q.s”. It seems I’m not the only one who feels this way…

Social Good : CAPTCHA Takes A Stand

 Every so often someone comes up with some Social Good that makes you feel warm and furry.

A lot of websites use the Captcha ‘challenge-response test’ to sort out the bots from the humans. However, it’s a necessary function that is about as interesting as the ’404 Not Found’ error message, unless you’re the clever people at Civil Rights Defenders . They have come up with a CAPTCHA with a conscience.

Rather than seeing the usual distorted jibberish the user is shown a human rights fact and given three emotive word choices. The user chooses the word they feel describes their feelings about the human rights challenge presented in the Captcha box. In order to pass the anti-spam test you have to select the correct word – the one that shows “compassion and empathy”.

If you’re interested in giving this civil rights version of Captcha – head along to http://captcha.civilrightsdefenders.org/ .

I like it – what do you think..?

What’s in a Job Title ..?

Blog Post by Bespoke WordsHow do you identify yourself in your business? What is your job title?  What position do you refer to yourself as on your business card and in your email signature?

Traditionally job titles in business were to separate the bosses from the workers as well as all the levels of middle management and administration in between: Manager, Assistant Manager, Managing Director, Floor Supervisor and so on. The Mailroom Clerk would daydream about one day becoming Chairman of the Board, driven by his crush on the boss’s secretary. Continue reading